They enable companies to better assure quality in the long run. While often used interchangeably and inextricably linked, there is a key difference between the corrective and preventive action examples you'll see below:. You can see how and why they are used interchangeable, as a corrective action often results in a preventive action and vice versa. The goal of both corrective and preventive actions is to ensure that company or project processes and procedures are working well, and resulting in quality.
Now that we have introduced the idea of corrective and preventive actions, let's look at a corrective and preventive action example.
The corrective and preventive action example you see below is 'wrapped' in an actual corrective and preventive report. It's helpful to look at corrective and preventive action examples in this framework because it's more illustrative of why and how companies manage corrective and preventive actions.
In this instance, a subcontractor has installed discoloured downlights. This issue has been identified by a worker or party on the project, and flagged as needing to be corrected.
Once identified, the worker or another party creates and issue a corrective action report, like the example you see below, which provides the responsible party with a description of the issue - and clearly states the corrective action which is required. The corrective and preventive example is clearly more corrective in nature, as there is a clear problem - solution match, which can be rectified quite easily.
The most important part of this issue is that the electrician corrects the issue. The electrician may look to find a root cause as to why discoloured lights were installed in the first place - especially if this is a pattern for them. In attempting to find a root cause and create some process or procedural change, the company is veering more towards preventive actions - which will reduce the change or 'prevent' the issue from occurring in the future.
The exact label which companies put on there quality and CAPA documents will vary. Some companies call their main corrective and preventive action documents a corrective action report, some call it a CAPA report and incorporate both corrective and preventive elements, while others tie preventive actions to non conformances. The corrective and preventive action example below is a good example of how preventive actions can be neatly tied to any non conformance.
You'll see that the example below featured a non conformance in the form of purchasing non-approved materials. There are a series of important details covered in the non conformance section of the document, but then the second half of the document focuses on investigating the root cause of the non conformance and creating a process or procedural change through a preventive action.
In this case, issuing copies of the approved supplier registers to everyone on site was the necessary action which would reduce the chance of this happening again. While there are plenty of easy corrective and preventive action examples to reel off, as well as non conformances, this list is essentially endless and will depend on the type of work and industry you operate in. What's more important is to identify how corrective and preventive actions will be identified, and what to do in the face of a simple defect vs.
Quality is extremely important in any product or service related business. You won't stay in business for very long if client, customers or partners can trust that you will deliver on your promise of be able to assure or ensure quality. This is why copying and implementing similar processes to the above corrective and preventive action examples is so crucial to your company and projects. You need to have reliable processes and documents in place to respond to defects and non conformances quickly and professionally.
In saying all of this, managing quality while delivering on your commercial and financial promises can be difficult. The purpose of a corrective and preventive action report is two-fold: Corrective - To simply rectify or 'correct' a problem or defect encountered on a project, typically issued by a contractor Preventive - To prevent the above problem or defect or proactively recognise and seek to prevent a problem which has not resulted in a defect yet , typically issued by a contractor who sees the potential for subcontractor problems or demanded by the subcontractor who and see potential problems arising form the approach or processes of the contractor.
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