You will be put at the end of the line and treated as a new communication. Instead, reply to the email you received. This is the only way to move past the auto-response stage of support. For all that we recommend that businesses use Twitter for customer support, Twitter themselves seems to have dropped the ball on this measure. More on that in a bit, though. GetHuman, a site dedicated to finding the most efficient methods of reaching someone with authority within any business, has no listed email for Twitter support.
The first email address on the list is support twitter. This is, in fact, a general support email. A lot of the time, when you send it a message, it will simply disappear. Twitter uses the JIRA service desk system for their email support, a fact I discovered when looking them up. Sure, a lot of support is handled by forms and by Twitter accounts, but email should remain a viable option. The third email address is lawenforcement twitter.
This email address is, reasonably enough, meant for law enforcement to contact Twitter with important and confidential case issues. This is, to Twitter, the second-best means of contacting them, after their network of forms. Note here that I say try. They have millions of followers, so the chances of your support message being noticed, read, and acted upon are pretty slim.
The first account is the dedicated support account. They have 4. I can only imagine how bad their direct message inbox would be if it were open. It has almost 50 million followers and is even harder to get a response out of.
Their tweets are often much more off topic than support, too. The third and highest priority method of contact, as far as Twitter is concerned, is their pile of support forms. You can find the basic entry portal here. The categories are:. Each sub-section is a link. Clicking on the link takes you to a sub-page that will help you with that problem, generally by giving you more specific options.
For example, if I were to go report issues with notifications, I would click the notifications link in the Features section. This brings me to a page with three links. I can report a problem, send feedback, or search the help center. Clicking to report a problem takes me to a form where I can specify the type of notification — Push, SMS, Email, or Web — the location of where I experience the issue, the description, and means of contacting me.
Filling out that form submits a support ticket. You can specifically use the help search up at the top of this page , or you can browse through categories. You will have to move on to other forms of support in those cases. There are two other methods you could use to contact Twitter if all else has failed.
The first is the mailing address. You can send something to Twitter, Inc. Suite , San Francisco CA The second is their support phone number. At last report, this is According to GetHuman, this typically results in a wait time of around 18 minutes. There are other numbers listed, but this is the current most highly recommended option. My twitter app does not work on my IPhone. It used to work fine.
What can I do? If neither work, go to your phone settings, find the twitter app and delete it. Make sure you know your password first though! Once it has been deleted, re-install it as a new account using your existing address, email address and password. Nothing will be lost. A first step before deleting the account could be deleting the password and typing it in again. Exhaustively satisfying article about particular theme. As of Feb , if you call the recommended phone number, you get a recording to the effect that Twitter does not offer any phone support.
I also received no response on a support ticket one week so far. The problem, if anyone knows about it, is that I am not receiving email notifications except an occasional random one. This happened without my changing anything on the account. I tried every recommended step to restore the notifications to no avail. Twitter keeps sending me a message telling me that no one will see anything I post for 12 hours, Not a suspension my account, but something different, Its like I am being censored.
I have been trying to reactivate a suspended account. When I change the PW it changes on a secondary account I added several weeks ago. It is like the new account took over my old account. Does anyone have an idea of how to fix this? We appreciate your help! My personal account is fine. My business account is borked. I would like to add another account but I do not have a gear or a me icon to help me do that. How can I get help with that?
I have the same problem as below: Twitter or a hacker changed all of my ID. Twitter then kept going back and forth between the two accounts I have there, turning them on and off, on and off. They have been both off for weeks now. I just post soccer news. How can I get help for this? Twitter suspended me over a month ago. All I get is the canned response saying it may take a few days for them to complete an investigation.
I have no idea how long for. I am getting the same loop. How can it be unsupported, when Google,Apple, my bank, telemarketing companies and scammers have no problem with my phone number.
Classic Catch! Have been using my Twitter account daily for past 8 months. Today while using my account got notice tgat account locked and had to wait for new code to use to access account. What causes this? I went through the automated process, and it said my account is not locked or suspended. So I sent in a general support request. No answer for over a month. Yeah I got that today, not looking good. Tried to open a new account but because I had no followers yet, it wa banned the moment I replied to a tweet from someone.
Suspected as a bot, verified my phone by sms and came up with a tech error and couldnt try again. Im pretty much locked out of actually tweeting anyone it seems. Never broke a rule once either. Did you ever get an answer? I also am unable to tweet anything. Nothing sends. Did you manage to get this sorted?
I have not engaged in any sort of abuse. I have tried to appeal several times but only get automated messages and I cannot ask about hacking only ask about appealing my suspension. I need to get in touch with Twitter to find our what tweets they think I sent which led to my suspension. Any ideas what I can do? I was suspended for hateful conduct and I tried to appeal it only get a bot telling me it wont be restored so I sent another appeal in hopes of getting a person to review it rather than a machine.
I am in the very exact situation. Can someone, anyone! My account apparently is locked and Twitter is not accepting my actual phone number to let me unlock it. I am having the same issue. Any resolution? Can reset pw but to get them to call and give me a verification code is impossible. If anyone can, please help! I am experiencing the same problem. My account is locked as well because I accidentally changed my birthday. Did you guys find any solution to the same problem?
And it says my account must be older than Thank you Giving for such a useful information.. Twitter Related any technical issues if faced by users then they can contact on twitter toll free number here it is Twitter Helpline Number: After posting some beautiful pictures of Jupiter from nasa my organic tweets show up as sensitive and cannot be seen by my followers.
I have no way of getting help and have tried. It has been two months- I received no warning, but some of my followers told me about it. I have already checked all privacy settings so any suggestions appreciated.
I would like to know what was the specific thing that I supposedly did wrong. My only conclusion is that it was a tweet that I had just commented on. In this age of world-wide instant communication with all and sundry through the internet, it becomes more and more difficult to communicate with the corporations that provide the means of such communication. Try contacting Amazon, TalkTalk or…. I once had a twitter account.
I decided today that I might sign up again. I entered my email address to be told it had already been claimed. I tried to contact Twitter to sort this out, but I never found a way, unless I logged in! I can understand that these companies are not interested in complaints, but I suppose we all have to get used to the idea that, where a customer base is so vast, each single customer is a drop in the ocean.
Has this happened to anyone, and how long did it it take to get your account back? Did you resolve it?! Twitter is blocking my ability to reply to tweets. They are impossible to get in touch with by phone or email. I want to know about the rules of posting videos longer than seconds on my twitter account. Is there any facility of posting minute long videos for the verified twitter account?
I have seen many accounts who are posting really long videos on Twitter, so please guide me with full details for posting longer videos on Twitter.
They suspended my account all I can figure the night of the debate I was retweeting too fast. They send you to a page to get a verification code only it is only to receive it by text I dont have access to text.
They will not tell me how else I can get the code. It has been almost 2 full weeks now and I only get email from support you have an open case.
There is no way for me to even get to any of the other support? The corporate phone number is a joke they give you 3 options: support then tell you dont do that. They are as bad as facebook. Use ourt platform we make money off of you but dont expect us to fix the problems we have caused. Name required. How Zapier works.
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Search apps…. Read more. When this happens User Tweet Triggers when a specific user tweets. Trigger Scheduled.
Send Outbound Email Send an email from your own custom zapiermail. Action Write. Try this template. Supported triggers and actions What does this mean? Liked Tweet Triggers when a specific user likes a tweet. New Follower Triggers when a user of your choosing gets a new follower.
Tweet in List Triggers when there is a new tweet in a specific list you choose. New Follower of Me Triggers when you get a new follower. My Tweet Triggers when you tweet something new. Search Mention Triggers when any user creates a new Tweet that contains a specific search term like a word, phrase, username or hashtag.
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